The Terms and Conditions, set out below, apply to all treatments provided by Ziba Looks Aesthetics
There is as strict non-refundable deposit policy associated with all treatments.
The Clinic offers treatments that are detailed in the price list. A £50 non-refundable consultation fee is redeemable against treatments.
The consultation fee is no longer redeemable after 12 months from your consultation date.
Treatment is provided by a fully qualified and insured practitioner. The consulting practioner has the right to refuse treatment where it is not in the clients best interest. The Clinic reserves the right to retain your deposit in accordance with these Terms and Conditions.
We do not treat patients under the age of 18 years.
Clients may cancel and/or rearrange appointments at any time by giving no less than 48 hours’ notice. If you fail to give this notice then you will lose your deposit and will have to book a new appointment, for which a new deposit will be required.
Cancellations or rescheduling can only be made by telephone or email up to 48 hours in advance of the appointment. Rescheduling can only take place twice after the initial consultation before the redeemable £50 consultation fee deposit against treatment is forfeited by the patient.
If you cancel and/or rearrange your appointment before the 48-hour cancellation period referred to above, you will be able to change your appointment to another mutually agreed date without any additional charge. In the event that a mutually agreed date cannot be made, deposits will be non-refundable and can be carried over to a future appointments within 6months.
Bookings are not scheduled into the diary unless a consultation fee has been paid.
Please contact us on 07891876778 if you think you will be late for your appointment. We will always do our best to accommodate lateness. However, there may be times when lateness will result in reduced consultation time or re-booking of your appointment.
There will be isolated cases when a client is instructed to self isolate by the UK Government/ NHS track and trace system. Clients who give 48 hours notice can move their appointments free of charge.
Those who give less than 48 hours notice must provide evidence of notice from the track and trace team. The absence of this evidence within the 48 hour period will lead to loss of the deposit paid. This is under the discretion of the clinic.
All clients will be required to complete a Consultation form which includes: Medical History, Treatment and photo consent form prior to any treatment. The consent form is an extremely important document and forms part of your contract with The Clinic.
You confirm that you have answered all of the questions on the consent form truthfully and to the best of your knowledge and belief. The failure to do so is very likely to reduce the effectiveness of your treatment and, for which, we cannot be held responsible.
No treatment is guaranteed by the clinic. The final outcome and the longevity is not guaranteed.
The clinic requires photos prior and post treatment for every treatment. These photos are kept for a period of 7 years as part of the treatment record. Clients will not be treated if they refuse photos. These photos will be kept confidential when requested by the client.
All clients are asked whether their photos can be used for marketing or teaching purposes. Clients that agree to have their photos, agree to do this under their own free will. No monetary value is provided and the photos will be solely owned by the clinic.
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you do not wish to receive such promotional materials or notices please just notify us at any time.
Any complaint about the treatment which you have received must be notified to The Clinic immediately in writing. Clients are encouraged to read the after care instruction carefully and thoroughly.
The practitioner takes care to ensure the they provide optimal care and treatment, in the event of a concern/complaint, the clinic liability is limited to the cost of your treatment only. At its discretion, and without any admission of liability, The Clinic may, where it believes it appropriate and reasonable to do so, offer you a refund. Any such refund provided shall be in full and final settlement of any complaint.
TOP UP POLICY
Some treatments require a top up session, the practitioner will advise each client if this is suitable for their case. Each top up session will incur a charge listed in the price list. When appropriate you must make an appointment within 2-3 weeks of your treatment. If you do not do so, then you will need to make a new appointment, which will be chargeable at the original cost of treatment.
All top ups and corrections are at the sole discretion of The Clinic.
The Clinic reserves the right to vary any terms or conditions of the contract, including, without limitation, the cost of the treatment.